Refund and Cancellation Policy

Payment Terms

You acknowledge, agree and assume full responsibility for making timely full payments for your Internet account. Timely payments include maintaining billing information given to you for each Internet account which you must keep current. Those users who choose to make payment with credit cards must provide us with their full names, billing addresses, credit card numbers and expiration dates. It is your responsibility to timely notify us of any changes in your credit card account. You will be assessed a $35.00 fee for any returned checks you have made out to Durnwood. If your account is turned over to a collection agency due to nonpayment, you will be responsible for collection fees and any associated reasonable attorney's fees. We reserve the right to cancel any account without notice due to non-payment. In the event that you fail to make timely, full payment of each invoice, we reserve the right to charge interest, late fees and/or reactivation charges on the delinquent user's account.

In the event of cancellation by you, you must contact us in one of the following manners: via e-mail to, support ticket, or postal mail. Notification of cancellation must be accompanied by the user's login name in order for a cancellation to be effectuated. Our services are invoiced in advance, and cancellations must be received at least five (5) days prior to your next billing cycle. Some of our services require a term commitment, in the event that you cancel service your account will terminate at the conlusion of your service term. Non-usage of an account is not proof of cancellation of service. You are responsible for full payment on all accounts whether or not the account is ever utilized. All original software must be returned to us in order for you to be entitled to any refund. In the event that you fail to return the original software to us, you will be billed for a minimum of one month's service. Billing is done on a monthly basis. Charges for the use of an account are for a full month's service and are not pro-rated in the event of cancellation.

Any billing discrepancies shall be presented to us in reasonable detail, in writing, within twenty (20) days of the date of the charge. Such notification shall not relieve you of the obligation to make all payments, including the amounts disputed by the due date. If you fail to dispute the charge after twenty (20) days from the date of the charge, you waive your right to make any such dispute and all such charges will be deemed valid.

You agree that at the end of the term of the services initially agreed to by you or any term thereafter, we may, at our sole discretion, automatically renew such service for an additional term. You further agree that upon renewal of such service, we may continue to charge your credit card or seek other form of payment from you, for which you shall be responsible. In the event that you do not wish to automatically renew such service, it is your sole responsibility to notify us of such intent prior to the expiration of such term.

There is a restocking fee of 25% on all returns for refund, unless waived by a Customer Service Representative. Durnwood is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 25% restocking fee. All items returned to us will be tested, if they are found not to be defective there will be a restocking fee. Durnwood does not pay for return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry. We will however split the cost of shipping with the customer. The customer agrees to pay to send the item back to Durnwood and Durnwood will consequently repair or replace the component and ship the item back to the original shipping address at no charge. If item is returned for a refund, client will pay shipping back to Durnwood and refund will be issued to the original cost of equipment only. Original Shipping Fees, Activation Fees and Restocking Fee are non-refundable.

Money-Back Guarantee

If an account with a thirty (30) day money-back guarantee is purchased and then cancelled within the first thirty (30) days of the beginning of the term (the "Money-Back Guarantee Period"), you will, upon your written request to the Durnwood Support Team within thirty (30) days of such termination or cancellation, receive a full refund of all basic hosting fees previously paid by you to Durnwood for the initial term; provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions of, this section. Requests for these refunds must be made in writing to the Durnwood Support Team. Refunds will only be issued for basic hosting services and will not include administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period. ONLY FIRST-TIME ACCOUNTS ARE ELIGIBLE FOR A REFUND. FOR EXAMPLE, IF YOU'VE PREVIOUSLY HAD AN ACCOUNT WITH US, CANCELLED AND THEN SIGNED UP AGAIN, OR IF YOU HAVE A SECOND ACCOUNT WITH US, YOU WILL NOT BE ELIGIBLE FOR A REFUND. A VIOLATION OF ANY PART OF THIS TERMS AGREEMENT WILL WAIVE YOUR RIGHTS UNDER THE REFUND POLICY. NO REFUNDS WILL BE ISSUED FOR DOMAIN NAME ACCOUNTS, DEDICATED SERVERS, LICENSE FEES, CUSTOM INSTALLATION FEES, SOFTWARE AND DESIGN SERVICES, ADMINISTRATIVE FEES, AND EQUIPMENT FEES. If a domain name is provided for free as part of a promotion (IE: free domain for a prepaid year of web hosting); the market value of the gTLD or ccTLD will be removed from your refund amount.